Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Khadis Cleans' services, website, and booking platform. By requesting a quote, booking a service, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

"Khadis Cleans", "we", "us", and "our" refer to Khadis Cleans, a professional cleaning service operating in London and surrounding areas. "You", "client", and "customer" refer to the person or entity booking our services.

2. Services Provided

Khadis Cleans provides residential and commercial cleaning services as described on our website and in your booking confirmation. Services include but are not limited to: deep cleaning, regular maintenance cleaning, end-of-tenancy cleaning, after-builders cleaning, carpet and upholstery cleaning, window cleaning, office cleaning, retail cleaning, communal space cleaning, medical facility cleaning, industrial cleaning, and hospitality cleaning.

Specific service scope, duration, and inclusions are confirmed in writing via email prior to the appointment.

3. Pricing, Quotes & Property Size Validation

All prices quoted are in GBP (£) and include VAT where applicable. Online quotes and automated estimations are based on the information you provide at the time of booking.

Additional charges may apply for: excessive soiling requiring specialist treatment, additional rooms or areas not included in the original quote, parking fees or congestion charges, and services requested outside standard hours.

4. Booking & Confirmation

Bookings are confirmed upon receipt of written confirmation (email) from Khadis Cleans. A booking is not guaranteed until you receive this confirmation.

We require at least 24 hours' notice for any booking. Same-day bookings are subject to availability and may incur a surcharge.

You must provide accurate information including: property address, access instructions, contact details, and any special requirements. Inaccurate information may result in additional charges or service delays.

5. Cancellation & Rescheduling Policy

• More than 24 hours' notice: Free cancellation or rescheduling.
• Less than 24 hours' notice: 50% of the quoted service fee is chargeable.
• No-show / same-day cancellation: 100% of the quoted service fee is chargeable.

To cancel or reschedule, contact us via phone (07588526734) or email (info@khadiscleans.co.uk). Email cancellations are effective from the time received during business hours.

6. Payment Terms

• Payment is due on completion of the service unless otherwise agreed in writing.
• We accept: bank transfer, card payment (via secure link), and cash.
• Commercial clients with agreed credit terms: payment within 14 days of invoice date.
• Late payments may incur interest at 4% above the Bank of England base rate per annum.

7. Access & Security

You are responsible for providing access to the property at the agreed time. If our team cannot gain entry, the appointment will be treated as a no-show and the full fee will be chargeable.

For key handovers: keys must be provided in a secure manner. We accept no liability for keys lost in transit unless posted via tracked, signed-for delivery. Keys are returned via the same method unless otherwise instructed.

You must inform us of any security systems, pets, or hazards on the premises prior to the appointment.

8. Liability & Insurance

Khadis Cleans holds full public liability insurance. Our liability for any loss, damage, or injury arising from our services is limited to the value of the specific service provided.

• We are not liable for pre-existing damage, wear and tear, or defects not caused by our team.
• We are not liable for indirect or consequential losses (e.g., loss of business, deposit deductions by third parties).
• Claims for damage must be reported in writing within 48 hours of service completion, with supporting photographic evidence.

Our team uses eco-friendly, non-toxic products. If you have specific allergies or sensitivities, you must inform us prior to booking so we can accommodate your needs.

9. Service Guarantees

• Satisfaction Guarantee: If you are not satisfied with any aspect of our service, notify us within 24 hours and we will return to re-clean the affected area at no additional cost.
• End-of-Tenancy Guarantee: For end-of-tenancy cleans, if your landlord/letting agent identifies cleaning-related issues on their checklist, we will return to address them free of charge (subject to the original scope).
• Consistency: We aim to assign the same team for recurring bookings where possible.

10. Client Conduct

We expect all clients to treat our team with respect. Abusive, threatening, or discriminatory behaviour towards our staff will result in immediate termination of the service with no refund, and we reserve the right to decline future bookings.

11. Data Protection

Your personal data is processed in accordance with our Privacy Policy. By using our services, you consent to the processing described therein.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: extreme weather, transport disruption, pandemic restrictions, utility failures, or industrial action.

13. General Provisions

• These Terms constitute the entire agreement between you and Khadis Cleans.
• If any provision is found unenforceable, the remaining provisions continue in effect.
• Our failure to enforce any right does not constitute a waiver.
• These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.
• We may update these Terms at any time. Continued use of our services after changes constitutes acceptance.

14. Contact Us

Questions about these Terms? Contact us:

• Email: info@khadiscleans.co.uk
• Phone: 07588526734
• Address: London, UK